The customer interface facilitates a direct relationship between the customer and the employee, who projects the company’s personal dimension. Whether it is a reception area, call centre, sales counter or check-in desk, the customer interface is a communication-intensive environment. The more significant the purchase is, the more advanced and qualified assistance is needed, placing high demands on the employee’s ability to carry out his/her job in a good working environment with a high level of acoustic quality.
The use of free-hanging units in the vicinity of the customer interface will create a more acoustically comfortable workplace. The noise levels will decrease as will noise-related stress reactions, and less vocal effort will be required when speaking. It will be easier to communicate with customers – both face-to-face or by telephone, since speech intelligibility increases.
Studies show that speech transmission via headset phone is very dependent on the acoustic environment. With today’s quality and performance of telephone microphones, all signals will be transmitted via the phone – including background conversation and ambient noise. While a written message is seldom misunderstood, even two misheard words can be enough to spoil a telephone conversation