Customer interface

  • Hear and be heard when you interact with the customers
  • Provide the company with good acoustics and less stress
The customer interface facilitates a direct relationship between the customer and the employee, who projects the company’s personal dimension. Whether it is a reception area, call centre, sales counter or check-in desk, the customer interface is a communication-intensive environment. The more significant the purchase is, the more advanced and qualified assistance is needed, placing high demands on the employee’s ability to carry out his/her job in a good working environment with a high level of acoustic quality.
The use of free-hanging units in the vicinity of the customer interface will create a more acoustically comfortable workplace. The noise levels will decrease as will noise-related stress reactions, and less vocal effort will be required when speaking. It will be easier to communicate with customers – both face-to-face or by telephone, since speech intelligibility increases.
Studies show that speech transmission via headset phone is very dependent on the acoustic environment. With today’s quality and performance of telephone microphones, all signals will be transmitted via the phone – including background conversation and ambient noise. While a written message is seldom misunderstood, even two misheard words can be enough to spoil a telephone conversation

Free-hanging units references

© Michael Perlmutter

Here we present a couple of references for free-hanging units

A new free-hanging unit has seen the light

© Michael Perlmutter

Ecophon Master Solo S is a horizontal element with painted edges and no profiles witch gives it a very clean and minimalistic appearance.

Acoustical islands

The use of free-hanging units provides flexibility and a multitude of acoustical solutions to problems related to acoustical design.